Frequently Asked Questions

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Login Questions | General Questions | Personal Account Questions | Faction Account Questions | Listing Questions | Subscription Questions | ToTo Questions | Advertising Questions | Penalty and Ban Questions

• I have forgotten my password
  
  Please use the Lost Password feature to get a new one.

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• I can't get a new password since I have forgotten which email address I used to sign up.
  
  Please contact Togan Jano via Darkness Message with your current email address.

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• I can't login (Error: You specified an incorrect handle or password.)
  
  Make sure you enter your handle and password correctly, both are case sensitive.

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• I enter handle and password correctly, but I still can't log in
  
  Please try the following steps to resolve the problem:
  

  • clear your browser's cache
  • remove all saved form data from the login fields
  • remove all cookies from centrepointstation.com
  • request a new password from the Lost Password feature

  
  If you still cannot log in after those steps, contact Togan Jano via Darkness Message.

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• Why don't my buys/sales count to my trade value?
  
  Your buys/sales will only appear in your trade value if you have received positive or neutral feedback for the listing in question.

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• Why don't the listings/menus/tables line up correctly?
  
  You are probably using Internet Explorer as your browser. Since Internet Explorer does not correctly interpret CSS and HTML properties, it does not display all Centrepoint pages correctly.
  Easiest solution to fix this is to use Mozilla Firefox. It's free and more secure than Internet Explorer (note: you don't have to remove Internet Explorer and can still use it to browse).

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• Why am I on the thieves list?
  
  The CPM thieves list is initially taken from the LIST: Known Thieves and Middlemen! thread on the SWC RPG Centre's Trader Lounge.
  Further additions are subject to evaluation by the CPM staff. The reason will usually be stored in the database and is available on request.

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• Why isn't all my feedback shown?
  
  Due to memory limitations, only the last 40 feedbacks (of each type) you have received are shown.

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• I cannot register. It keeps telling me that I am banned or dead.
  
  The most common reason for this is that you didn't follow the instructions correctly. Please make sure you clear access to the relevant functions for the Centrepoint Marketplace client, not the Centrepoint Space Station client.
  
  On the other hand, it's possible that you really are dead or banned.

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• I have not received my password after registering. What should I do?
  
  Unfortunately, the emails containing your password are sometimes sent to your email account's spam folder. Please check that folder.
  
  If you still cannot find the email containing your initial password, make sure to add *@centrepointstation.com to your email account's whitelist and use the Lost Password feature to get a new one sent.

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• What is my handle for the Centrepoint Marketplace?
  
  Your handle for the Centrepoint Marketplace is the same as your handle for SWCombine.

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• I have received a penalty, can that penalty be removed?
  
  Penalties cannot be removed. While the first penalty is only a warning and doesn't result in any immediate consequences, further penalties will automatically ban your account for a predetermined amount of time.

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• How does faction account access work?
  
  There are three types of access you can have to a faction account: buy, sell or manage. Each access type includes the previous ones as well.
  
  buy: you can buy listings for your faction
  sell: you can create new listings (Sale, Auction, Silent Auction and Production) for your faction.
  manage: you can give users access to your faction account.
  
  Faction leaders and members with manage access can give other users access to the account from the My Faction Account link in the right-hand menu.

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• How do I buy a listing for my faction?
  
  If you have access to a faction account, simply select it from the drop-down menu in the detailed view of a listing, where you have the , or button.

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• How do I get access to my faction's account?
  
  If you are the faction's leader, you should already have access to the account. If you don't, contact a CPM moderator via Darkness Message to get access.
  
  If you are simply a faction member, ask your faction's leader to give you access.

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• How can I add an auction?
  
  When adding the listing, click the Sale icon at the top left of the listing screen. When adding a listing, you can also toggle the anti-snipe feature by clicking the icon.

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• How can I turn off the anti-sniping feature?
  
  Once you have selected the auction option from the listing types, simply click the icon to toggle anti-sniping on () or off ().

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• How can I add location informatin to my listing?
  
  Once the listing is created, simply click "add location" at the entity data in the listing's detailed view. It will provide you with a mask to add location data. Simply enter the (x, y) coordinates of the entity and the Centrepoint Marketplace will add galaxy data (sector, system, planet etc.) itself.
  
  Unfortunately, it is not possible yet to add that data during listing creation.

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• What are Subscriptions?
  
  Subscriptions are bonus features to improve your Centrepoint Marketplace experience. At this time, only the Market Statusbanner is available, however more will follow.

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• How do I buy a Subscription?
  
  
  Click on the "My Subscriptions" link in the right-hand menu. There you will have the option to buy a new subscription or renew an already existing one. If you had a subscription for a certain feature at any time in the past, you need to renew it instead of buying a new one.
  
  All subscriptions cost a certain amount of ToTos () and may have a limited runtime before they have to be renewed.

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• What are ToTos?
  
  ToTos are the Centrepoint Marketplace's reward programme. At this time, you can earn ToTos by leaving feedback. You can also buy them with credits (see FAQ entry below).

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• What can I do with ToTos?
  
  At this time, you can buy a subscription to the Statusbanner for 2 ToTos/30 days. More subscription options will be available soon.
  
  Example (Statusbanner):
  

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• How can I buy ToTos?
  
  ToTos are available at 25,000 credits for each ToTo. While ToTos can be collected by individual persons by leaving feedback, this is not possible for factions.
  
  To buy ToTos, send the required amount of credits to Centrepoint Space Station with the following message:
  
  Buying [x] ToTos
  
  Replace [x] with the amount of ToTos you want to purchase. Please make sure that the funds are transferred from the entity that is supposed to receive the ToTos, meaning if you want to buy them for your faction, send them from the faction account, if you want to buy them for yourself, send them from your own account.
  
  ToTos will be awarded to the proper account within 24 hours after money transfer.
  
  Example: To buy 5 ToTos, send 125,000 credits to Centrepoint Space Station with the message Buying 5 ToTos

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• What advertising options are there?
  
  There currently are two ways to advertise on the Centrepoint Marketplace. For one there is the big banner in the right-hand menu. On the other hand, you can buy ad-space in the sponsoring ads within listings itself.
  
  Note that all advertisements have to be IC.

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• How do I advertise in the right-hand menu?
  
  Simply contact Togan Jano with the following information. Advertising in the right-hand menu is free.
  
  

  
  
  • your handle
  
  
  • your contact email address
  
  
  • name of your business
  
  
  • link to the website of your business
  
  
  • link to the banner to be used to advertise (please make sure it has the correct size: 168px x 400 px)
  
  

  
  
  
  Note that all advertisements have to be IC.

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• How do I advertise in the sponsoring ads?
  
  Advertising within listings is not free. Prices depend on the advertising type and the category where you want to advertise in and are recalculated monthly. There are two ways to advertise in this category: by-exposition (meaning you buy a number of expositions and your banner will be shown that often) and exclusive rights.

  • 50% (rounded up) of entity types can be bought exclusively (e.g. Ships, Vehicles, Droids)
  • 50% of the remaining classes can be bought exclusively (e.g. Freighters, 3x3 Facilities, Heavy Projectile Weapons), however never more than half of those available of one entity type
  • All remaining categories can be bought on a "by exposition" basis
  • A category can only be bought exclusively for a maximum of 4 months, afterwards it will be on per exposition basis for at least 2 months.
  • If a listing contains more than one entity type/class, any of the category holders' banners can be displayed.

  
  
  Pricing for September 2011 (starting Year 12 Day 276):
  

  • by exposition: 100 /exposition
  • exclusive rights:
    

    Category	Price in /month	% of total listings
    Cities	1,000,000	1.2%
    Creatures	240,000	0.3%
    Droids	6,000,000	7.3%
    Facilities	4,300,000	5.2%
    Items	18,800,000	22.9%
    Raw Materials	4,450,000	5.4%
    NPCs	3,900,000	4.7%
    Services	10,000,000	12.1%
    Ships	18,000,000	21.6%
    Stations	1,700,000	2.0%
    Stocks	4,800,000	5.8%
    Vehicles	4,000,000	4.8%
    Weapons	5,800,000	7.0%

  
  First through (max.) 6th pick of exclusive category is being auctioned on the Centrepoint Marketplace prior to the categories becoming available.
  
  You need a banner of the proper size (545px x 30 px) as well as the info for advertising in the right-hand menu (check FAQ entry above).
  
  Note that all advertisements have to be IC.

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• My ban time is over, when will I be unbanned?
  
  Your ban is not automatically lifted. If your ban time is over, contact a CPM moderator via Darkness Message and politely ask to be unbanned.

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• Does the penalty system remove previous rules on banning?
  
  No, accounts can and will still be banned manually if necessary.

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